Refund policy

 

Return & Refund Policy

Personalized Custom Orders

All personalized custom made pieces (custom name, design, symbol, or any personal modification) are final sale and cannot be returned or exchanged under any circumstances. This applies to all customers, including those in the European Union — personalized and custom-made goods are excluded by law from the EU right of withdrawal.

Non-Personalized Orders

For non-personalized items (standard designs made to order), we accept returns within 14 days of delivery under the following conditions. European Union customers: please see the additional cooling-off rights below, which apply instead of the exclusions in this section.

We do NOT accept returns for:

  • Change of mind or personal preference
  • Wrong size ordered by customer's mistake
  • Items showing signs of wear, damage, or alteration

We DO accept returns for:

  • Item received damaged or defective
  • Item received is different from what was ordered
  • Manufacturing defects

How to Request a Return

Start your return request at https://account.twoyoungz.com. If you checked out using only a phone number, you won't be able to use this link — please use the return link included in your SMS order confirmation instead. You can also contact us within 14 days of delivery with clear photos of the issue through any of the following:

  • 📧 Email: support@twoyoungz.com
  • 💬 WhatsApp: +918758742085

Once approved, we will send you detailed return instructions. ⚠️ Returns sent without prior approval will not be accepted. (This does not apply to European Union cooling-off cancellations, which only require notice within the 14-day period.)

Return Shipping

Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping service as we are not responsible for lost or damaged return shipments. We do not charge shipping fees on orders, so there is no delivery cost to refund.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photos at:

  • 📧 Email: support@twoyoungz.com
  • 💬 WhatsApp: +918758742085

We will evaluate the issue and provide a resolution as quickly as possible.

European Union – 14 Day Cooling Off Period

For orders shipped to the European Union, customers have the right to cancel their order for any reason, without needing to provide a reason, by notifying us within 14 days of delivery. Once you've notified us, you then have a further 14 days to send the item back to us, unused, unworn and in its original condition. This right does not apply to personalized or custom-made items (see "Personalized Custom Orders" above). Prior approval is not required — notifying us within the 14-day window is sufficient to exercise this right.

Refund Processing

Once we receive and inspect your return, we will notify you of approval or rejection within 2 business days.

If approved:

  • Refunds will be issued to your original payment method
  • For European Union cooling-off cancellations, refunds will be issued within 14 days of receiving the returned item
  • For all other approved returns, processing takes up to 10 business days
  • Your bank may take additional time to post the refund

Questions?

For any questions or concerns please contact us at:

  • 📧 Email: support@twoyoungz.com
  • 💬 WhatsApp: +918758742085

We are always happy to help! 💎